Tel: (028) 4461 3288 | Email: sales@downetravel.co.uk

Downe Travel Service Ltd Privacy Policy

When you share your personal, or business, information with Downe Travel, you trust us with your information. We are committed to protecting and respecting your privacy and take this trust very seriously.
We will NOT use your information for any purpose other than processing your booking with our suppliers or contacting you regarding your booking.

WHAT KIND OF PERSONAL INFORMATION WE MAY HOLD
Title
Name as per passport
Date of Birth
Address
Telephone Number
Email address
Facebook contact details
Passport details (where required by our suppliers)
Special Request information such as dietary requirements, special assistance required

HOW/WHY DO WE HOLD THIS INFORMATION?
We receive this information directly from you or someone connected with your booking (always with your consent).
We hold this data to fulfil our contractual duties with your tour operator to facilitate, fulfil and manage your travel booking, including liaising with third party suppliers such as airlines, tour operators and ancillary travel product providers.
With your consent we may add your information to our database to inform you of our latest special offers, new services available or future customer events.

WHO DO WE SHARE THIS INFORMATION WITH?
We may share your information (when required) such as your email address and phone number with suppliers connected with your booking only. We will never share your information with any unconnected third parties for marketing purposes.

HOW DO I UNSUBSCRIBE FROM COMMUNICATIONS?
If you no longer wish to receive correspondence, emails or other communications from us, you may opt-out by:
• Clicking and following the unsubscribe link found in the footer of all email communications we send to you
• Contacting us using the contact information provided below

CONTACT US
If you have questions or comments about this Privacy Policy, please contact us in writing to:
The Data Protection Officer
Paul Gallagher
Phone: 028 4461 3288
Email: paul@downetravel.co.uk

YOUR RIGHT TO COMPLAIN TO THE ICO
If you are not satisfied with our use of your personal data, or our response to any request you send to us to exercise any of your rights, then you have the right to complain to the Information Commissioners Office:
Information Commissioners Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Tel: 0303 123 1113
Email: casework@ico.org.uk

Downe Travel is committed to protecting the privacy of users of this website. We collect data on this website via:

Contact Forms:
Data captured through our contact form/forms will be used to contact you in order to respond to your enquiry. Only authorised individuals will be able to access your data, and it will not be disclosed to third parties. If you would like your data to be removed from our contacts, please email info@downetravel.co.uk and request removal.

Google Analytics
Google Analytics is a web analysis service provided by Google Inc. (“Google”). We use google analytics to track how you use our site, which pages you visit and from where in the world you are visiting. This information helps us to get the most out of you visit and allows us to improve the functionality of our site for when you return. This information is only processed in a way which does not identify anyone and we do not make any attempt to find out the identities of those visiting our website.

Google utilizes the Data collected to track and examine the use of this Application, to prepare reports on its activities and share them with other Google services. Google may use the Data collected to contextualize and personalize the ads of its own advertising network.

Cookies
Cookies are small data files that are placed on your computer as you browse our website. This is common and is not meant to infringe on your privacy.

They improve things by:

Remembering settings, so you don’t have to keep re-entering them whenever you visit a new page remembering information you’ve given (eg your postcode, email or username.) so you don’t need to keep entering it.

Tracking how you use our website so that we can constantly improve our service.

Our cookies help us:

  • Make our website work as you’d expect
  • Improve the speed/security of the site
  • Continuously improve our website for you
  • Make our marketing more efficient (ultimately helping us to offer the service we do at the price we do)

We do not use cookies to:

  • Collect any personally identifiable information (without your express permission)
  • Collect any sensitive information (without your express permission)
  • Pass data to advertising networks
  • Pass personally identifiable data to third parties
  • Pay sales commissions

To learn more about cookies and how to manage them, visit aboutcookies.org/how-to-delete-cookies